Short-Stay and Night-Stay Cancellations and Refunds:
1. Cancellation Policy:
– 24+ Hours Prior to Check-In:
– Full refund after deducting transaction fees charged by the payment gateway partner.
– Within 24 Hours of Check-In:
– No refund available.
– No Shows or Service Discontent:
– No refund available.
– Non-Refundable Bookings Modified to Future Dates:
– No refund applicable.
2. Booking Confirmation:
– Hourly Slot Booking:
– Booking confirmation is subject to availability and reconfirmation by NamasteyHomes with the hotel.
3. Lemon Tree Hotels:
– Cancellation Policy:
– No refund available if cancelled anytime before check-in or in case of no shows.
Extended Stay Cancellations and Refunds:
1. Cancellation Policy:
– 72+ Hours Prior to Check-In:
– Full refund after deducting transaction fees charged by the payment gateway partner.
– Within 72 Hours of Check-In:
– No refund available.
– No Shows or Service Discontent:
– No refund available.
– Non-Refundable Bookings Modified to Future Dates:
– No refund applicable.
2. Booking Confirmation:
– Availability:
– Booking confirmation is subject to reconfirmation by NamasteyHomes with the hotel.
3. Refund Processing:
– Timeline:
– Refunds will be credited within 7-10 working days; may take an additional 3-14 working days depending on the processing time taken by your bank.
. Cancellation Policy:
– 48+ Hours Prior to Check-In:
– Refund available; contact NamasteyHomes customer support.
– Within 48 Hours of Check-In:
– No refund available.
– Hotel Not Fulfilling Order:
– 100% refund possible; assessed case-by-case.
. Service:
– Fulfillment Time:
– Orders will be fulfilled within 45 minutes after check-in or as specified by the guest.
– Modification Requests:
– Subject to availability; NamasteyHomes not responsible for service quality.
. Refunds:
– Applicable Refunds:
– Credited within 5-7 working days; subject to bank processing times.
– No Refund Conditions:
– If damage or unlawful activities occur; if hotel cannot provide check-in; if orders are cancelled due to unforeseen circumstances.
